H. — By Dr. Allama Hisham Elahi Zaheer
Effective Date: 01-March-2026
Website: www.hishamelahi.com
1. Shipping Policy
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message once your order has been dispatched.
Delivery Time
Estimated delivery time:
- Major cities: 3–5 business days
- Other areas: 5–9 business days
Delivery times may vary depending on location, courier service, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be clearly displayed at checkout before payment.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order is shipped, tracking details (if available) will be shared via email or SMS/WhatsApp.
Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Courier service issues
- High order volume
- Public holidays
We appreciate your patience in such situations.
2. Returns Policy
Due to the personal and hygienic nature of our products, returns are handled carefully to maintain quality standards.
Eligible for Return
You may request a return if:
- The item received is damaged
- The wrong product was delivered
- The item is unused and in original sealed packaging
Return requests must be made within 1–3 days of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used perfumes
- Fragrances with broken seals
- Used Muslim caps
- Products damaged due to misuse
We cannot accept returns based on fragrance preference.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide your order number
- Share clear photos of the issue
After verification, we will offer:
- Replacement
OR - Refund (if replacement is unavailable)
Return Shipping Costs
Customers are responsible for return shipping unless:
- The product was damaged
- The wrong item was sent
We recommend using a trackable shipping method.
Refund Processing
Once the returned item is received and inspected:
- Refunds are processed within 5–10 business days
- Refunds will be issued via original payment method or bank transfer (as applicable)
Shipping fees are non-refundable unless the mistake was on our part.
3. Order Cancellation
Orders may be canceled only before dispatch. Once shipped, cancellation is not possible.
4. Contact Information
For any shipping or return inquiries:
H. — By Dr. Allama Hisham Elahi Zaheer
Email: H.Info@email.com
Phone/WhatsApp: +923272240333
Please include your order number for faster support.